Connect WooCommerce with Superchat to automate not only order processes but your entire customer communication. Keep customers updated with personalized messages about order and product updates, and respond instantly to changes in subscriptions or memberships. Your order management becomes seamless and efficient with real-time synchronization of inventory data, product updates, and customer information. By automatically creating order notes and managing subscriptions and memberships, you optimize the entire customer journey, from order placement to delivery and beyond.
Why WhatsApp, Instagram & Co. are essential
With over two billion active users, WhatsApp is the most popular messenger worldwide, followed by Facebook Messenger. Facebook and Instagram are also among the most widely used social media platforms, with Instagram in particular playing a significant role in direct communication through DMs. For many companies, these channels are becoming increasingly important for maintaining simple and direct contact with their customers – often even replacing email.
The best part? Text messages are almost always read! WhatsApp messages boast an impressive open rate of around 98% and are usually read within an hour. Messengers are more personal than traditional marketing channels and enable a much faster exchange of information. This allows you not only to expand your reach but also to build a closer, more trusting relationship with your customers.
