With our Pipedrive integration, streamline your sales and customer communication processes by keeping contact information synchronized between both systems in real-time. Automatically update and manage contacts and contact fields to ensure your sales team always has the latest customer data. Seamlessly view Superchat conversations within Pipedrive to get a complete overview of each customer’s interaction history, making it easier to personalize follow-ups and respond promptly. By centralizing messaging and integrating automated workflows, this integration enhances sales efficiency, reduces manual tasks, and allows your team to focus on meaningful customer engagement, ensuring a smooth and effective sales process from lead generation to conversion.
Getting Started: Setup, Use Cases, and More
Why WhatsApp, Instagram & Co. are essential
With over two billion active users, WhatsApp is the most popular messenger worldwide, followed by Facebook Messenger. Facebook and Instagram are also among the most widely used social media platforms, with Instagram in particular playing a significant role in direct communication through DMs. For many companies, these channels are becoming increasingly important for maintaining simple and direct contact with their customers – often even replacing email.
The best part? Text messages are almost always read! WhatsApp messages boast an impressive open rate of around 98% and are usually read within an hour. Messengers are more personal than traditional marketing channels and enable a much faster exchange of information. This allows you not only to expand your reach but also to build a closer, more trusting relationship with your customers.
