With our Monday.com integration, you can centralize and automate your workflows and customer communication. Manage customer interactions more efficiently by automatically synchronizing contacts created in Monday with Superchat and triggering personalized messages. Column updates or lead status changes are instantly applied, leading to automated follow-ups that can ease the workload for your sales team. The integration also allows you to manage leads in Monday while communicating with customers across platforms via Superchat, ensuring your team stays organized and provides a seamless customer experience.
Why WhatsApp, Instagram & Co. are essential
With over two billion active users, WhatsApp is the most popular messenger worldwide, followed by Facebook Messenger. Facebook and Instagram are also among the most widely used social media platforms, with Instagram in particular playing a significant role in direct communication through DMs. For many companies, these channels are becoming increasingly important for maintaining simple and direct contact with their customers – often even replacing email.
The best part? Text messages are almost always read! WhatsApp messages boast an impressive open rate of around 98% and are usually read within an hour. Messengers are more personal than traditional marketing channels and enable a much faster exchange of information. This allows you not only to expand your reach but also to build a closer, more trusting relationship with your customers.
