Premium Solarglas is a brand of Solarterrassen & Carportwerk GmbH, a leading company in the field of carports and solar systems. Over the past 25 years, the company has built a reputation for high-quality and sustainable solutions.
With the growing demand for solar solutions, the number of customer inquiries through various channels such as WhatsApp, Instagram, and Facebook also increased. Solarglas faced the challenge of consolidating these messages and processing them efficiently. Constantly switching between different platforms and managing messages through a shared office phone was impractical and inefficient, prompting the need for a modern solution to support the team.
Solarglas' Favorite Features
- Feature: AI Chatbot
- Feature: Universal Inbox
- Feature: Templates
Superchat has proven to be the ideal solution for Solarglas. By centralizing messages from WhatsApp, Instagram, and Facebook into a single tool, the team has been able to work more efficiently and significantly streamline its processes.
The AI chatbot handles standard queries directly and forwards customer inquiries to human employees when needed. Text templates enable quick and consistent responses, enhancing service quality and positively impacting both customer satisfaction and response times.
How Solarglas Benefits from Superchat
- Central platform for all communication channels
- Faster response to customer inquiries through AI chatbot
- Consistent answers using text templates
- Improved management and assignment of inquiries
- Efficient processing with separate inboxes
- Higher customer satisfaction and enhanced online reputation
How Solarglas Uses Superchat
Four years ago, while searching for a scalable communication solution, Solarglas discovered Superchat. The simple user interface and German-speaking customer support were immediately convincing. Thanks to seamless implementation, the team quickly adapted and optimized its communication processes. The integrated support for multiple platforms and the ability to access all messages in one tool were seen as key advantages.
After a quick and smooth onboarding, Superchat quickly became a daily tool for the Solarglas team. The ability to involve multiple employees simultaneously and create separate inboxes for different business areas proved to be a real asset. Additionally, text templates allow the team to respond faster and more consistently to frequent inquiries.
The AI chatbot, which answers standard questions about topics like delivery times and installation, significantly reduces the workload for employees and increases efficiency. For more complex inquiries, the bot forwards the request to the appropriate team member, ensuring consistently high service quality.
How Solarglas Plans to Scale Further with Superchat
Solarglas aims to leverage even more integrations with Superchat in the future. Managing Director Oliver Hackney sees significant potential, particularly in the areas of accounting and delivery tracking.
