Dr. Pavicic's private practice is one of the leading providers of aesthetic dermatology in Munich. Founded by internationally renowned dermatologist Dr. med. Tatjana Pavicic, the practice offers a wide range of non-invasive treatments such as Botox, fillers, and skin rejuvenation. Alongside the highest medical standards, the focus is on personalized patient care. With a small but specialized team, the practice ensures a first-class experience—from consultation to follow-up care.
The growing popularity of aesthetic treatments brought an increasing number of patient inquiries. Emails and traditional communication methods proved increasingly inefficient. Many patients preferred channels like WhatsApp or Instagram, but manually managing multiple platforms was time-consuming and cumbersome. It became clear that a modern, centralized solution was necessary to optimize communication flows and improve service quality.
Dr. Pavicic's Private Practice: Top Three Favorite Features
The universal inbox provides the perfect solution for unifying all communication channels into one system. The team particularly values the automation features, which enable efficient handling of standard inquiries. Personalized and automated messages for follow-up appointments have been well-received by clients. Additionally, the user-friendly interface has been a game-changer—the practice fully integrated the tool into its workflows within just a few days.
How Dr. Pavicic's Private Practice Benefits from Superchat
- Centralized communication across WhatsApp, Instagram, and email on one platform
- Automated responses reduce the team’s workload for routine inquiries
- 50% reduction in email volume—allowing more focus on patients
- 30% faster responses from patients through mobile chats
- Optimized workflows and time savings in daily operations
- Modern, patient-centered communication system enhances customer loyalty
How Dr. Pavicic's Private Practice Uses Superchat
Challenges Before Superchat
In search of a solution that meets modern communication demands, the practice initially tested various providers. Superchat stood out with its user-friendly interface and centralized management of all channels. Implementation was seamless, and the team was able to fully utilize the platform within a short time. A particularly appreciated feature was the ability to respond to patient inquiries directly through popular apps like WhatsApp, eliminating the need to switch between multiple tools.
Daily Use of Superchat
After introducing Superchat, a clear plan was developed for its integration into daily operations. Staff were trained to optimize their use of the tool, and automations were set up to handle recurring inquiries such as appointment confirmations or office hours. In daily practice, the team primarily uses Superchat for:
- Direct communication with patients via WhatsApp and Instagram
- Real-time scheduling and rescheduling of appointments
- Educating patients through personalized messages
- Sending follow-up offers for treatments, such as Botox refreshers
The result has been significant time savings, allowing the team to focus on core tasks.
Scaling with Superchat in the Future
In the future, the practice plans to leverage Superchat more intensively for marketing campaigns, such as promoting new treatments or special offers. The goal is also to use the platform for further automation of follow-up processes, enhancing service quality even further.