Hegner & Möller GmbH, a Berlin-based credit brokerage company, has been providing tailored credit solutions for individuals and construction financing since 1991. With a dedicated team of 28 employees and a focus on high responsiveness, the company prioritizes fast and customer-centric advice—particularly for clients with negative credit histories. As an established provider, they benefit from decades of experience and a service designed for efficiency, placing rapid processing of credit inquiries at the forefront.
To remain competitive in the highly contested credit market, Hegner & Möller focuses on speed and user-friendliness. Before implementing Superchat, the team primarily handled communication via phone or email, which often caused delays. With over 80% of inquiries being mobile and many clients submitting documents directly via smartphone, Hegner & Möller sought a solution that could seamlessly integrate WhatsApp into their in-house CRM. Superchat enabled them to significantly accelerate the submission process and sustainably improve their customer communication.
Hegner & Möller’s Top Three Favorite Features
Superchat has supported Hegner & Möller in multiple ways to enhance their credit brokerage processes. Using WhatsApp Business, clients can now send their documents in real time, significantly speeding up operations. Additionally, templates and quick communication via WhatsApp facilitate more efficient and personalized customer service. Lowering the barrier to communication, WhatsApp offers a more convenient and less formal way for clients to interact with advisors, further improving the overall experience.
How Hegner & Möller Benefits from Superchat
- Improved processing speed for credit inquiries
- Easier and faster document submission via WhatsApp
- Lower communication barriers for customers through personal, straightforward interaction
- Automated responses with templates and more efficient communication flow
- Seamless integration of customer communication into the CRM
How Hegner & Möller Uses Superchat
Challenges Before Superchat
Hegner & Möller sought a solution that would enable direct WhatsApp integration with their custom-built CRM. In the competitive credit brokerage market, rapid processing of customer inquiries was critical. After an initial consultation, the company began implementing Superchat. With a detailed API guide, the integration was completed within twelve weeks. Today, advisors receive the necessary documents directly via WhatsApp, enabling faster responses to inquiries.
Daily Use of Superchat
The rollout of Superchat was swift and efficient. Thanks to the collaboration between the IT team and Superchat, CRM integration was finalized within twelve weeks. Since then, Hegner & Möller has benefited from seamless WhatsApp communication, which has become indispensable for customer support. Employees particularly appreciate the templates and AI chatbot, which quickly and consistently address common questions. This allows more time for personalized customer consultations and support, especially for clients who are hard to reach by phone but respond promptly through WhatsApp.
How Hegner & Möller Plans to Scale Further with Superchat
Hegner & Möller plans to continue improving the efficiency of customer support by further integrating WhatsApp into their CRM and communication strategies. The goal is to optimize workflows and leverage new Superchat features to respond to customer inquiries even faster, ultimately increasing long-term customer satisfaction.