Ampere is a young company specializing in providing a platform for the pan-European trade of used electric vehicles. Since its founding in 2022, Ampere has secured a strong position in this growing market segment. With a small, agile team of ten, the company focuses on fast and customer-oriented processes to ensure smooth buying and selling transactions.
In light of rapid growth and high demands for customer satisfaction, Ampere was looking for a solution to streamline the coordination and management of customer inquiries via WhatsApp Business. Switching between various tools created significant coordination effort within the team and led to unnecessary extra work for repetitive tasks. The goal was to improve efficiency and provide the sales team with a structured, automated workspace for daily operations.
Aampere's Favorite Features
- Feature: Universal Inbox
- Feature: Automations
- Feature: Team Chat
Superchat has proven to be a valuable addition for Aampere, helping to structure communication processes and automate repetitive tasks. With Superchat's interface, sales staff can centrally manage customer inquiries, clearly assign tasks, and mark inquiries as open or closed to improve tracking. The automation features enable seamless forwarding to the appropriate team members and reduce the time spent on simple, recurring inquiries.
How Aampere Benefits from Superchat
- Increased speed and efficiency in handling customer inquiries
- Reduced coordination effort through a centralized interface and clear task assignments
- Improved response time and higher interaction rates thanks to faster communication
- Efficient use of sales resources by automating repetitive tasks
- Higher customer satisfaction due to quick response times and optimized contact options
How Aampere Uses Superchat
Max from Aampere, Co-Founder and CPO, specifically sought a solution to tackle the existing challenges in customer communication. After a Google search and comparing various providers, the team chose Superchat, largely due to its fast and dedicated customer support. The Superchat sales representative took the time to thoroughly review Aampere’s requirements and provide a tailored solution.
Following a brief implementation phase, which included adjustments to meet the company’s specific needs, Aampere successfully integrated Superchat into its daily operations. The sales team now uses Superchat daily to communicate quickly and efficiently with customers while maintaining clear task distribution.
Automations play a central role by automatically collecting information and passing only qualified leads to team members. This allows the sales team to focus entirely on value-added consultations.
How Aampere Plans to Scale Further with Superchat
Aampere sees Superchat as a key component of its growth strategy due to its scalability. The company plans to further expand its use of automations to boost efficiency even more. Additionally, Aampere aims to leverage Superchat to grow its customer base across Europe and establish itself as a leading provider of used electric vehicles in the European market.
