Question 1

How many users can use Superchat?

Accepted Answer

There is no limit here. There is a number of users per package. For example, the Pro package includes 10 users. If you need more, you can add employees for a small additional fee.

Question 2

Are there any costs for sending messages?

Accepted Answer

Not directly, in Superchat a conversation is the exchange of messages between you and your customers within a 24 hour period. Once you contact a customer, or respond to a customer inquiry, a 24 hour window opens during which you can send as many messages as you wish. At the expiration of the 24 hours, another conversation opens. All contact-initiated conversations per month are included for free in each package. The conversations refer to WhatsApp only. On all other communication channels, you can send as many messages and have as many conversations as you want. For SMS, we pass the prices per message to our customers.

Question 3

Can I connect my landline or 0800 number to Superchat?

Accepted Answer

Of course! You can bring your own landline and mobile number to use WhatsApp. 0800 numbers also work as long as you can receive a confirmation code over the phone via the number.

Question 4

Is Superchat and communication via WhatsApp and Co. compliant with the GDPR?

Accepted Answer

Yes.

Question 5

What is the WhatsApp Newsletter?

Accepted Answer

Send personalized messages to interested customers with our WhatsApp newsletter. The WhatsApp newsletter differs from traditional email newsletters by its great personalization possibility and high engagement rates.

Question 6

Can I send unlimited messages with the Campaign Plan XL?

Accepted Answer

The message limit is based on rules of Meta. You can prepare your number step by step for bigger and bigger campaigns. Of course, our experts will always be at your side.

Question 7

Can you show me the features of Superchat in a demo?

Accepted Answer

Yes, as part of a web demo, we will show you all the features that are of interest and answer your individual questions.

All plans and prices at a glance

Overview

Highlights

Overview

Everything from Free, plus

Overview

Everything from Basic, plus

Overview

Everything from Professional, plus

Enterprise

Everything from Advanced, plus

Find the plan that suits you

Free

Basic

Professional

Advanced

Overview

Communication channels

Integrated numbers

Accounts

Active contacts

AI Chatbot

Automation Tasks

WhatsApp conversations

Initiated by contact

Initiated by the company

Superchat bonus

Functions

Universal inbox

Universal Inbox

Templates

Chat labels

Employee assignment

Internal notes

Mobile app

Analytics

AI Co-Pilot

Automations & AI

Included Automations

Tasks

AI Chatbots

AI-generated Responses

WhatsApp Newsletter

Included range

Increase range

Touchpoints

Performance Metrics

Webchat

Chat widget

Own design

Own links

Remove Superchat logo

Integrations

Zapier

Make

HubSpot

API

Review Management

Send evaluation requests

Manage ratings

Google Integration

Team chat

Direct messages

Group messages

Threads

Support

Onboarding

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Customer Success Manager

User training

Account Manager

Zusätzlicher Mitarbeiterzugang

Zusätzliche Nummer

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WhatsApp Newsletter

Analytics

Integrationen

Superchat AI

Zusätzliche KI-ChatbotsNeu

Zusätzliche KI-AntwortenNeu