With our Shopify integration, seamlessly automate all your e-commerce processes and ensure smooth customer interactions. Synchronize customer and order data in real time to keep your customers informed at every step of their purchase journey—from order placement to shipping and refunds. Automatically send updates when a customer creates an account, places an order, or abandons a cart, strengthening customer loyalty with personalized follow-ups. The integration also enables you to monitor inventory updates and adjust stock levels in real time while informing customers about product availability. This keeps both your team and customers up-to-date at all times.
Why WhatsApp, Instagram & Co. are essential
With over two billion active users, WhatsApp is the most popular messenger worldwide, followed by Facebook Messenger. Facebook and Instagram are also among the most widely used social media platforms, with Instagram in particular playing a significant role in direct communication through DMs. For many companies, these channels are becoming increasingly important for maintaining simple and direct contact with their customers – often even replacing email.
The best part? Text messages are almost always read! WhatsApp messages boast an impressive open rate of around 98% and are usually read within an hour. Messengers are more personal than traditional marketing channels and enable a much faster exchange of information. This allows you not only to expand your reach but also to build a closer, more trusting relationship with your customers.
