With our HubSpot integration, elevate your messaging and contact management to create a seamless customer experience. Automatically synchronize contacts and contact fields, ensuring all customer information remains up-to-date in both systems. Send personalized WhatsApp messages directly from HubSpot workflows to engage customers at crucial points in their journey, from onboarding to follow-up. Additionally, view conversations and message history from Superchat directly within your HubSpot contact view, giving your team real-time insights into customer interactions without switching platforms. This integration not only centralizes communication but also enables automated follow-ups, allowing your team to focus on building stronger customer relationships while optimizing workflow efficiency.
Why WhatsApp, Instagram & Co. are essential
With over two billion active users, WhatsApp is the most popular messenger worldwide, followed by Facebook Messenger. Facebook and Instagram are also among the most widely used social media platforms, with Instagram in particular playing a significant role in direct communication through DMs. For many companies, these channels are becoming increasingly important for maintaining simple and direct contact with their customers – often even replacing email.
The best part? Text messages are almost always read! WhatsApp messages boast an impressive open rate of around 98% and are usually read within an hour. Messengers are more personal than traditional marketing channels and enable a much faster exchange of information. This allows you not only to expand your reach but also to build a closer, more trusting relationship with your customers.
