Smartphones have become an essential part of daily life, with over 50% using their mobiles for both researching travel destinations and making bookings. Therefore, travel providers should prioritize customer communication through WhatsApp. This approach allows communication via the most popular messenger while ensuring 100% GDPR compliance.
Here's what you'll find on this industry page:
- A Superchat product mockup
- Examples showcasing the use of WhatsApp in the tourism industry
- An explanation of GDPR-compliant usage with Superchat
Industry-Specific Use Cases
Communication and Travel Processing
WhatsApp offers the opportunity to send messages directly onto the displays of your customer's phones. This way you can exchange important information as fast as possible.
This capability allows you to boost bookings by managing travel processes directly via WhatsApp. Superchat's Universal inbox enables the team to manage all incoming messages, irrespective of the channel they come through. By consolidating all channels into one tool, you'll never miss a customer inquiry.
Personalized Offers through WhatsApp Newsletters
Send personalized travel offers using WhatsApp newsletters, offering early-bird discounts or recommendations based on past travel destinations.
With Sueprchat’s campaign feature, you can create and send WhatsApp Newsletters in no time and benefit from an opening rate of over 90%.
Image as a Success Factor
Google is often the initial touchpoint for customers with a company. Therefore, ensuring your company showcases positive Google reviews is crucial. Satisfied customers and good reviews also attract new customers.
Superchat enables you to send a review link post-trip to your customers to boost your Google reviews.
Digital Reception and Support via WhatsApp
Arrival and departure days can be stressful. WhatsApp allows you to send crucial information to customers before their arrival. For example, you can send customers the codes for their room or the wifi password via WhatsApp. In addition, customers can simply send you a picture if something in their room isn’t working and you can try to fix the issue without having to inspect it in person first.
With Superchat's desktop and mobile app, you can assist guests from multiple devices, anytime, anywhere, eliminating the need for physical presence on-site.
Available at any time - via Webchat
Integrate a webchat on the website for customers to contact you anytime and ask questions. This bypasses constantly occupied phone lines, allowing you to answer queries simply through chat.
Handling Queries through Automation
Superchat not only ensures quick and efficient customer support but also allows the creation of automations to handle customer queries.
Define keywords as triggers, automatically sending follow-up questions or offers based on specific criteria. This way you can make WhatsApp an even more powerful communication tool.
GDPR-Compliant Use of WhatsApp with Superchat
Providers like Superchat ensure GDPR compliance by utilizing the WhatsApp Business API.
Based on this API, messaging platforms can be developed, which entrepreneurs like you can utilize.
In this context, the issue of data protection lies with the respective software developer, not with Meta or WhatsApp.
The use of messaging platforms is subject to high standards. Providers like Superchat, for instance, opt for server locations in Frankfurt am Main, Germany.
No evaluation of metadata by WhatsApp. No unencrypted backups. No access to contact data on your cell phone. Your customer data remains protected.