Online commerce is thriving. Nowadays, customers expect a convenient and straightforward shopping experience.
Simultaneously, personal and individualized advice is crucial.
The rising demands of consumers are a challenge for local businesses. So, they must find ways to be reachable for customers online, not just in-store.
This industry page offers:
- A Superchat product mockup of our Universal Inbox
- Industry-specific examples of WhatsApp utilization
Quick and always reachable
Customer communication has become increasingly digital. Offering various communication channels is good, but if a business has multiple locations, numerous inquiries can quickly lead to message chaos.
Important customer messages might get overlooked, replied to late, or forgotten.
Superchat allows you to bundle all your channels into a Universal Inbox. For instance, you receive WhatsApp, Facebook, Instagram messages, and emails in one inbox, eliminating the need to monitor each platform separately.
Moreover, Superchat enables you to use WhatsApp Business with multiple staff members simultaneously, streamlining customer communication, and allowing faster message responses.
Authentic Google reviews from real customers
Google is your primary point of contact with your customers. Good reviews are becoming increasingly important, not only for visibility on search engines.
Satisfied customers rarely take the initiative to leave an online review. Typically, it's dissatisfied customers who give you a poor rating.
With Superchat, you can actively encourage customers to review your business. Simply send them a review link via WhatsApp, increasing the count of your online reviews.
This pushes your business higher in Google searches, and potential new customers are more likely to visit your website and consider making a purchase.
Personal and Individualized consultation
Even online, your customers should feel that you're taking the time for personal consultation.
With Superchat, you can assign customer inquiries to specific employees, resolving specific issues more effectively. This consistently provides your customers with a professionally tailored service.
By implementing a web chat on your website, customers can directly contact you as soon as they have a question about a product.
This ensures you don't lose a potential sale when the person is in the middle of the ordering process, and the resolution of their questions decides whether the order is completed or not.
This boosts your revenue and customer satisfaction.
Faster Support with WhatsApp Templates
Despite optimized workload distribution, handling every message promptly can be challenging with numerous inquiries. Templates can be a significant relief in these cases.
With Superchat, you can create WhatsApp templates for every scenario in your support or sales process. These templates can be customized with free-text components, tailored individually for each customer.
This saves additional time in handling customer inquiries and ensures that sent messages are still of high quality and content.