Superchat – One webchat, multiple channels
Superchat is suitable for companies from a wide range of industries. At fair prices, companies benefit from relevant communication channels, can manage online reviews and receive personal support from our messaging experts. In addition to a universal inbox that bundles messages from WhatsApp, Facebook, email and more, Superchat offers an uncomplicated web chat for your company website. Customer enquiries are stored and can be answered individually at any time.
With Superchat, you keep an eye on all messages, no matter where you are. Via the mobile app, you are always available for your customers and are not tied to a laptop or computer.
Userlike – Good value for money?
Userlike is an international messaging platform that counts well-known companies among its customers. The hallmark of the company is a live chat, which is complemented by a chatbot. Userlike's live chat enables customer communication in real time and asynchronous.
The Team plan from Userlike is significantly more expensive (€130/month) than the comparable Basic plan from Superchat (€89/month). You also have to take into account that Userlike charges a service fee of €0.01 for each WhatsApp message. In comparison, Superchat passes on the Meta fees to its customers without any markup.
Apart from that, the company doesn't currently offer an iOS app or and Android app. This means that in order to control customer communication, the platform must be accessed via a web app.
Comparing functions: Superchat vs. Userlike
We have compared the Superchat Basic package with the Userlike Team option. See how the two solutions differ from each other:
| Superchat Basic | Userlike Team | |
|---|---|---|
| Price | 89 € / month | 130 € / month |
| Google reviews | 4.9 ⭐️ (424 reviews) | 4.7 ⭐️ (214 reviews) |
| Capterra reviews | 4.8 ⭐️ (275 reviews) | 4.6 ⭐️ (646 reviews) |
| Android App | ✅ | ❌ |
| iOS App | ✅ | ❌ |
| ✅ | ❌ | |
| ✅ | ❌ | |
| Team Chat (integrated, no add-on) | ✅ | ❌ |
| Online Review Management | ✅ | ❌ |
| Customer Success Manager | ✅ | ❌ |
| AI Chatbot | ✅ | ✅ |
| WhatsApp Campaigns | ✅ | ✅ |
| Onboarding | ✅ | ✅ |
| ✅ | ✅ | |
| WhatsApp Templates | ✅ | ✅ |
| Facebook Messenger | ✅ | ✅ |
| Telegram | ✅ | ✅ |
| SMS | ✅ | ✅ |
| Multiple User | ✅ | ✅ |
5 reasons why Superchat is an attractive Userlike alternative
User-friendly software
Incoming messages are pooled in a universal inbox and the user interface is designed for intuitive navigation. After a short introduction, you can efficiently process customer enquiries together with your team.
More control & transparency
Answer customer requests as a team, clearly and transparently. Via the Superchat platform, you can allocate customer messages easily to team members, mark messages with labels or leave internal notes for more transparency.
Improve & manage online ratings
Improve your online reputation and generate new Google reviews. With Superchat, you can easily send review links to your happy customers. You will be notified about new reviews and can monitor the progress in your overview.
Individual advice
Superchat is there to support you and your employees right from the start. Our messaging experts guide you through the implementation phase, train your team and answer all your questions.
Relevant messaging channels
Superchat is geared towards the needs of small and medium-sized enterprises. All packages include relevant communication channels such as WhatsApp, Instagram, Facebook, SMS and more. All at a fair price.