Superchat in comparison: Superchat vs. Trengo

5 reasons why Superchat is the optimal Trengo alternative

1. Individual advice

Superchat is at your side as a reliable partner right from the start. The Superchat team advises you individually on your needs, accompanies you through the implementation phase and trains your staff.

2. Data protection & security

Data protection and security are top priority. Superchat was founded and developed in Germany. The servers are also located in Germany, are encrypted several times and backups are made regularly.

3. Relevant communication channels

The universal inbox bundles messages from all relevant communication channels. This includes email, web chat, WhatsApp Business, Facebook Messenger and Telegram.

4. Improve customer ratings

Generate new online reviews in no time. With Superchat, you can easily send review reminders to your happy customers. As soon as a new customer review is received, you will be notified.

5. Fair & transparent prices

Superchat understands the needs of small and medium-sized businesses. This includes fair and transparent communication of the messaging platform's functions and prices.

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Superchat - The intuitive software for digital customer communication

With Superchat, you bundle all relevant communication channels in one inbox. You can access messages that reach your company via email, WhatsApp, Facebook Messenger and more from a central hub. The prices and plans are adapted to the needs of SMEs.

You can operate Superchat with several people from multiple devices and process customer enquiries efficiently together as a team. The user-friendly mobile app, the team chat and the review management feature turn Superchat into an indispensable tool for every company.

Trengo - An overwhelming platform

Trengo offers a very large number of integrations, channels and functions for a reasonable price. However, the monthly costs can be expensive depending on how many conversations you have per month and how many employee accesses you need. All plans include only five employee accesses.

For smaller companies and medium-sized businesses, this range can be overwhelming. Before you decide to use this tool, you should be clear about your requirements and the associated costs.

Superchat vs. Trengo - Features

Here is a simple example to illustrate how to determine the total monthly costs. For simplicity, we will focus on the number of employee accesses and the number of marketing messages sent via WhatsApp, as these, along with the choice of pricing plan, are the two main factors in calculating the total costs.

Meta charges 11.31 cents per marketing message on WhatsApp in Germany, and Superchat passes these costs on to customers without any markup. In contrast, Trengo charges 15 € for 100 marketing messages, which equates to 15 cents per marketing message. Therefore, Trengo adds an extra 4 cents per marketing message on Meta's fee.

In addition to marketing messages, WhatsApp also offers cheaper messages for transactions, authentications, and general service. However, these types of messages are excluded from this example to keep the calculation straightforward. Both Superchat and Trengo offer their customers a monthly budget (bonus) for messages, so no additional costs are incurred as long as this budget is not exceeded.

We are comparing Superchat's popular Professional Plan with Trengo's Boost Plan, as they have a similar base price.

In this example, we assume a hypothetical insurance company that requires 7 employee accesses and sends 1000 marketing messages per month.

Table 1: Monthly Costs

Table 2: Calculation of Monthly Total Costs

Superchat vs. Trengo - Pricing

Is Superchat the best Trengo alternative? We have compared a selection of features of Trengo and Superchat. Currently, Trengo does not offer a team chat for internal communication and it has no feature for managing online reviews.

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Christina Wendt

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Senior Content & Brand Manager, Superchat

Christina is one of our messaging experts and content specialist at Superchat. Besides communication and marketing related topics, she has an excellent knowledge of the Berlin food scene.