Superchat - A comprehensive messaging platform for SMEs
Superchat is designed for small and medium-sized enterprises. The goal is to help businesses grow through messaging. At fair prices, companies use the most relevant messaging channels such as WhatsApp Business, Facebook Messenger and many more. All incoming messages are bundled into one universal inbox. Apart from that, Superchat gives you the opportunity to manage and improve your customer reviews. The team chat feature completes the platform and turns it into a indispensable tool for businesses.
ChatWerk - A Simple platform for small businesses
ChatWerk, similar to Superchat, pools different communication channels in one inbox. Depending on the price model, ChatWerk offers different communication channels, functions and services. The cheapest Starter plan, for example, does only include a WhatsApp business number. It should also be noted that a set-up fee is charged in addition to the package prices. ChatWerk's software solution does not include a team chat or online review management.
Comparison of features and functions
Is Superchat a recommendable ChatWerk alternative? We have compared some of the features:
| Superchat | ChatWerk | |
|---|---|---|
| Set-up fee | nein | ja |
| SMS | ✅ | ❌ |
| E-Mail integration | ✅ | ❌ |
| Online review management | ✅ | ❌ |
| Team chat | ✅ | ❌ |
| AI Chatbot | ✅ | ✅ |
| ✅ | ✅ | |
| WhatsApp Campaigns | ✅ | ✅ |
| Facebook Messenger | ✅ | ✅ |
| ✅ | ✅ | |
| Telegram | ✅ | ✅ |
| Automations | ✅ | ✅ |
| Multiple Users | ✅ | ✅ |
| Internal Notes | ✅ | ✅ |
5 reasons why Superchat is an excellent ChatWerk alternative
Relevant communication channels
The most relevant communication channels in one inbox. With Superchat you use multiple communication channels: WhatsApp Business, Instagram, Facebook Messenger, Google Business Chat, Telegram, Webchat, SMS and email.
Control & Transparency
Answer customer enquiries in a team, clearly and transparently. Via the Superchat platform, you can easily assign customer messages to employees, mark messages with labels or leave internal notes.
Improve online ratings
Sending review invitations and receiving new reviews has never been easier: with Superchat you can easily remind your happy customers to leave an online review.
Excellent customer service
The Superchat team is at your side right from the start. Our experts accompany you through the implementation phase, train your employees and answer your questions beyond that.
WhatsApp campaigns
With Superchat, you can turn WhatsApp into a customer-oriented marketing channel. The campaign function allows you to send personalised and targeted newsletters directly to your contacts via WhatsApp.